"Need assistance? You're in the right place. Our Help Center is designed to provide you with quick answers and essential information about our products, ordering process, and policies. Browse our frequently asked questions, learn about shipping and returns, or review our terms and conditions. We've compiled this resource to ensure your experience with Macaulay Supplies is smooth and satisfactory. If you can't find what you're looking for, don't hesitate to reach out to our support team."
We offer a curated selection of high-quality medical and beauty supplies tailored for professionals in beauty shops, hairdressers, tattoo parlors, clinics, training academies, aesthetics shops and all similar businesses.
We offer free delivery on all orders £50 and over. For orders under £50, we charge a flat rate of £3.91 for delivery.
Typically, orders are processed within 24 hours, or same day if ordered by 2.00pm. Once shipped, delivery takes approximately 2 business days.
All our products are carefully selected by industry professionals with over 20 years of experience. We personally vet each item to ensure it meets our high standards for quality and effectiveness.
We source our products from reputable manufacturers and suppliers known for their quality in the medical and beauty industry. Many of our products are ones we've used ourselves in professional settings.
Yes, we offer returns and exchanges on unopened, unused products within 30 days of purchase. Please refer to our Returns Policy for more details.
Yes, once your order is shipped, you'll receive a tracking number via email that you can use to monitor your package's progress.
Absolutely! Our products are specifically chosen to meet the needs of professionals in the beauty and medical fields. They are of professional-grade quality and suitable for use in various professional settings.
Absolutely. We take the security of your payment information very seriously. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information during transmission. For payment processing, we partner with PayPal, one of the world's most trusted and widely used payment platforms. PayPal is PCI-DSS compliant, ensuring that your payment data is handled with the highest level of security. We never store your full financial information on our servers. Additionally, we regularly update our security measures to safeguard against potential threats, giving you peace of mind when shopping with us.
You can reach our customer support team through our Contact Us page on this website
by email at sales@macaulaysupplies.co.uk
or by phone at 07944 115846
during our business hours of
Monday to Sunday 9.00am to 5.30pm.